Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to ensuring that your privacy is protected.

Information We Collect

We may collect the following information:

• Name and contact information including email address
• Postal address for service delivery purposes
• Service preferences and garden care requirements
• Information provided through contact forms and service requests

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver the gardening services you have requested
• To communicate with you about service appointments and updates
• To respond to your inquiries and customer service requests
• To improve our services and website functionality
• To send service-related information and updates

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: Processing necessary to fulfill service contracts
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate interests: For business operations and service improvement

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your information is stored securely and accessed only by authorized personnel who need it to perform their job functions.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Service records are typically retained for seven years for tax and business purposes. Contact information is retained while you remain an active client and for two years following your last service.

Your Rights

Under data protection law, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another organization
• Right to object: Object to processing of your data in certain situations

To exercise any of these rights, please contact us via email at [email protected].

Cookies

Our website uses cookies to enhance user experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior.

You can choose to accept or decline cookies through our cookie banner. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

For detailed information about our cookie usage, please see our Cookies Policy.

Third-Party Services

We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may share information with service providers who assist us in operating our business, conducting services, or servicing you. These parties are obligated to keep your information confidential.

External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]
Address: 127 Harborne Lane, Harborne, Birmingham B17 9QE, United Kingdom

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.